Frequently asked
questions.
Answers to the questions we hear most often. Can’t find what you need? Talk to our team.
What does Ounebook do?+
We connect Odoo, infrastructure, IoT and customer communication (SMS, Email, WhatsApp) into one reliable setup, tailored to your business.
Where is Ounebook based?+
We're based in Rangpora Ellahi Bagh, Srinagar, India, and work with clients across different countries and time zones.
Do you work with businesses outside India?+
Yes, we work remotely with clients internationally. Please include your country and preferred time zone when you contact us.
Do I need to already use Odoo?+
No. We can help you choose and implement Odoo from scratch, or work with an existing installation.
Can you customise Odoo for our specific process?+
Yes — see our Odoo Customization service for custom modules, workflow automation and integrations.
Is the Odoo licence included in your pricing?+
Licence costs and our service fees are scoped separately unless your proposal explicitly includes both.
Support, billing and policies.
See our Refund/Cancellation Policy and Service Agreement.
What are your support hours?+
Support hours and response times are agreed per engagement and confirmed in your service agreement.
How does billing work?+
Billing follows the payment milestones or recurring schedule set out in your proposal. See our Refund/Cancellation Policy for details.
How do I cancel a service?+
Contact us in writing at query@ounebook.com or support@ounebook.com. See our Refund/Cancellation Policy for full details.
How do I start a project?+
Use our contact form or email query@ounebook.com with your requirements. We'll schedule a conversation to understand your needs.
What information should I prepare before we talk?+
A short summary of your current setup, main challenges and any timeline you have in mind is a great starting point.
Is 24×7 support available?+
Yes — for urgent issues you can reach our support line at support@ounebook.com.