Refund / Cancellation Policy
Last updated: 26 September 2026
1. Overview
This policy explains how cancellations and refunds are generally handled for services purchased through Ounebook. It works alongside your specific service agreement or proposal, which takes precedence for the engagement it covers.
2. Project-based services
For implementation, customisation and development projects, cancellation terms and any applicable refund are set out in the payment milestones agreed in your proposal. Work completed and accepted up to the cancellation date is payable; advance payments cover work already scheduled or in progress and are non-refundable once that work has started.
3. Recurring & subscription services
For maintenance, hosting or support plans billed monthly, quarterly or annually, cancellation takes effect at the end of the current billing period unless otherwise agreed in writing. Amounts already paid for the current period are not refunded for early cancellation.
4. Third-party costs
Odoo licence fees, hosting charges, SMS/WhatsApp/email credits and other third-party subscriptions are billed and refunded according to that provider’s own policy. Ounebook cannot refund amounts already paid to a third-party provider on your behalf.
5. Cancellation process
To cancel a service, contact us in writing at query@ounebook.com or support@ounebook.com with your account or project details. We will confirm the cancellation date and any applicable final invoice.
6. Refund eligibility
Refunds are considered case by case where Ounebook has not delivered the agreed scope, or where required by applicable law. Requests are reviewed within a reasonable time and any approved refund is processed to the original payment method where possible.
7. Contact
Questions about a specific cancellation or refund should reference your proposal or invoice number and be sent to query@ounebook.com or support@ounebook.com.