Service Agreement

This page is a plain-language summary of what our Service Agreement typically covers. It is provided for information only — the signed agreement or accepted proposal for your specific engagement is the document that governs your project.

1. Purpose of this page

This page summarises what is typically included in Ounebook’s Service Agreement for a project or ongoing engagement. Your specific agreement, signed separately, is the binding document for your engagement.

2. Scope of services

Defines the exact deliverables, applications, integrations and support covered, based on your agreed proposal.

3. Fees & payment terms

Sets out pricing, payment milestones, invoicing schedule and accepted payment methods for your engagement.

4. Timelines & responsibilities

Defines the delivery timeline and the responsibilities of both Ounebook and your team, including access, approvals and information needed to proceed.

5. Support & maintenance

Where applicable, defines response times, support hours and what is included in ongoing maintenance.

6. Confidentiality

Both parties agree to keep confidential business information, data and credentials shared during the engagement private and protected.

7. Intellectual property

Defines ownership of custom development, source code and documentation on completion and full payment, as agreed in your specific contract.

8. Termination

Sets out the notice period and conditions under which either party may end the engagement; see our Refund/Cancellation Policy for related billing terms.

9. Governing terms

Your signed Service Agreement or accepted proposal takes precedence over this summary and our general Terms & Conditions for matters it specifically addresses.

10. Request your agreement

To receive a Service Agreement for your project, contact us at query@ounebook.com.